Important:Updates on flights to/from Iraq, Iran and Lebanon

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Your on-board experience

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Wi-Fi

  • Yes, you can pay for a Wi-Fi package using your debit or credit card on board. And if you’re an Emirates Skywards member, you can enjoy complimentary Wi-Fi access on Emirates flights.

    *Available on selected routes depending on aircraft type, model and configuration.

  • Wi-Fi is available across our fleet. However, due to the possibility of technical issues, the service cannot be guaranteed.

    *Available on selected routes depending on aircraft type, model and configuration.

  • If you paid for Wi-Fi but had issues connecting on board, you can request a refund directly from the service provider Sita OnAir at cs@sita.aero(Opens your email client).

    Your Wi-Fi purchase confirmation email contains details on how to contact the provider and request a refund. Please check your inbox and refer to this email for instructions.

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Menus and special meals

  • Yes, you can order a meal for a specific diet up to 48 hours before your flight through Manage your booking(opens in the same window). Just enter your booking reference and last name, and you’ll be able to choose your meal preference.

    We offer a variety of dietary meals(opens in the same window) including gluten friendly, low lactose, vegetarian and vegan meals. All of our onboard meals and snacks are halal.

    If you’re looking to preorder a meal from our main menus, you can find out more about our meal preorder service here(Opens page in the same tab).

  • You can order your main courses before you fly on selected routes and classes. Our meal preorder service is exclusively available in Business Class on selected routes, with more routes planned soon.

    To preorder your meal, log in to Manage your booking using your booking reference and last name. If meal preordering is available for your flight you’ll see the option to order from the menu. If you can’t see the option then it’s not available on this route yet.

    Browse the menu for your flight and select your main courses. You can choose your appetiser, dessert and other menu options once you’re on board.

    You can select your main course as early as 14 days and up to 24 hours ahead of your flight. There’s no extra charge to order your meal in advance and you can change your selection up to 24 hours ahead of your flight.

    If you’re looking to preorder a dietary meal, you can find out more about our dietary meals here.

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Smoking onboard

  • All Emirates flights are non-smoking. All Emirates codeshare flights are also non-smoking. See codeshare agreements(Opens in the same window) for more details.

    The non-smoking policy also includes the use of e-cigarettes. No e-cigarettes can be used on board Emirates flights.

  • All Emirates flights are non-smoking – this also includes the use of e-cigarettes. No e-cigarettes can be used on board Emirates flights.
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Disclaimer: Emirates operates a mixed fleet of earlier and later models of A380 and B777 aircraft. Products, services and features on actual flights may vary depending on routes and aircraft configuration. Operational requirements may also cause last-minute changes to the aircraft used on scheduled flights. If you have questions about our products or have specific requirements, please contact us before booking a flight.