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Denied Boarding Options Voucher

If you have a Denied Boarding Options voucher, you can redeem it for a flight only after you have flown your original flight by getting in touch with us.


The journey you can book will depend on the journey you were taking when you were denied boarding. If you can find your journey listed in the table below, you can redeem your Denied Boarding Options voucher for any of the flights also listed as long as it is on an Emirates operated route.


However depending on your voucher type, you may be able to book a trip listed in another table. This is outlined in the Options Voucher summary table at the bottom of this page.


If you need more information, please read our dedicated FAQs.

For travel between Dubai and Zone 1 - Denied Boarding Option Voucher 1

This option is for tickets where the travel was exclusively between Dubai and cities in Zone 1 (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for up to two flights:


Zone 1Cities
Gulf and Middle EastAmman, Baghdad, Bahrain, Basra, Beirut, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Tel Aviv
Indian Ocean IslandsColombo, Male, Mauritius, Seychelles
West AsiaAhmedabad, Bengaluru, Chennai, Delhi, Dhaka, Hyderabad, Islamabad, Karachi, Kochi, Kolkata, Lahore, Mumbai, Peshawar, Sialkot, Thiruvananthapuram

OR between the following city pairs

  1. Accra and Abidjan
  2. Bangkok and Hong Kong
  3. Buenos Aires and Rio de Janeiro
  4. Colombo and Male
  5. Conakry and Dakar
  6. Larnaca and Malta
  7. Lusaka and Harare
  8. Singapore and Phnom Penh
  9. Sydney and Christchurch

For travel between Dubai and Zone 2 - Denied Boarding Option Voucher 2

This option is for tickets where the travel was exclusively between Dubai and cities in Zone 2 (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for two flights:

Zone 2Cities
AfricaAbidjan, Abuja, Accra, Addis Ababa, Algiers, Cairo, Cape Town, Casablanca, Conakry, Dakar, Dar es Salaam, Durban, Entebbe, Harare, Johannesburg, Khartoum, Lagos, Luanda, Lusaka, Nairobi, Tunis
EuropeAmsterdam, Athens, Barcelona, Birmingham, Bologna, Brussels, Budapest, Copenhagen, Dublin, Dusseldorf, Frankfurt, Geneva, Glasgow, Hamburg, Istanbul, Larnaca, Lisbon, London, Lyon, Madrid, Malta, Manchester, Milan, Moscow, Munich, Newcastle, Nice, Oslo, Paris, Prague, Rome, St Petersburg, Stockholm, Venice, Vienna, Warsaw, Zurich
Far EastBangkok, Beijing, Cebu, Clark, Denpasar, Guangzhou, Hanoi, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Manila, Osaka, Phnom Penh, Phuket, Seoul, Shanghai, Singapore, Taipei, Tokyo

OR between the following city pairs

  1. Athens and Newark
  2. Milan and New York
  3. Singapore and Melbourne
  4. Barcelona and Mexico City
  5. Miami and Bogotá

For travel via Dubai between cities under Zone 1 - Denied Boarding Option Voucher 3

This option is for tickets where the travel was exclusively between cities in Zone 1 via Dubai (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for up to four flights:

Zone 1Cities
Gulf and Middle EastAmman, Baghdad, Bahrain, Basra, Beirut, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Tel Aviv
Indian Ocean IslandsColombo, Male, Mauritius, Seychelles
West AsiaAhmedabad, Bengaluru, Chennai, Delhi, Dhaka, Hyderabad, Islamabad, Karachi, Kochi, Kolkata, Lahore, Mumbai, Peshawar, Sialkot, Thiruvananthapuram

For travel between Zone 1 and Zone 2, or within Zone 2 via Dubai - Denied Boarding Option Voucher 4

This option is for tickets where the travel was exclusively between cities in Zone 1 and Zone 2, or within cities in Zone 2, via Dubai (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for up to four flights:

Zone 1Cities
Gulf and Middle EastAmman, Baghdad, Bahrain, Basra, Beirut, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Tel Aviv
Indian Ocean IslandsColombo, Male, Mauritius, Seychelles
West AsiaAhmedabad, Bengaluru, Chennai, Delhi, Dhaka, Hyderabad, Islamabad, Karachi, Kochi, Kolkata, Lahore, Mumbai, Peshawar, Sialkot, Thiruvananthapuram

Zone 2Cities
AfricaAbidjan, Abuja, Accra, Addis Ababa, Algiers, Cairo, Cape Town, Casablanca, Conakry, Dakar, Dar es Salaam, Durban, Entebbe, Harare, Johannesburg, Khartoum, Lagos, Luanda, Lusaka, Nairobi, Tunis
EuropeAmsterdam, Athens, Barcelona, Birmingham, Bologna, Brussels, Budapest, Copenhagen, Dublin, Dusseldorf, Frankfurt, Geneva, Glasgow, Hamburg, Istanbul, Larnaca, Lisbon, London, Lyon, Madrid, Malta, Manchester, Milan, Moscow, Munich, Newcastle, Nice, Oslo, Paris, Prague, Rome, St Petersburg, Stockholm, Venice, Vienna, Warsaw, Zurich
Far EastBangkok, Beijing, Cebu, Clark, Denpasar, Guangzhou, Hanoi, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Manila, Osaka, Phnom Penh, Phuket, Seoul, Shanghai, Singapore, Taipei, Tokyo

For travel between Dubai and Zone 5 - Denied Boarding Option Voucher 5A

This option is for tickets where the travel was exclusively between Dubai and cities in Zone 5 (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for two flights:

Zone 5Cities
North AmericaBoston, Chicago, Dallas/Ft.Worth, Houston, Los Angeles, Mexico City, Miami, Montréal, New York, Newark, Orlando, San Francisco, Seattle, Toronto, Washington
South AmericaBogotá, Buenos Aires, Rio de Janeiro, Sao Paulo
AustralasiaAuckland, Brisbane, Christchurch, Melbourne, Perth, Sydney

For travel via Dubai originating/terminating in Zone 5 - Denied Boarding Option Voucher 5B

This option is for tickets where the travel either started or ended in the cities listed below, flying via Dubai (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for up to four flights:

Zone 5Cities
North AmericaBoston, Chicago, Dallas/Ft.Worth, Houston, Los Angeles, Mexico City, Miami, Montréal, New York, Newark, Orlando, San Francisco, Seattle, Toronto, Washington
South AmericaBogotá, Buenos Aires, Rio de Janeiro, Sao Paulo
AustralasiaAuckland, Brisbane, Christchurch, Melbourne, Perth, Sydney

Depending on your voucher, you may be able to select a journey from other tables, as outlined below

Denied Boarding Options VoucherRouting options:Max number of flights that can be taken
Option 1Routing within Option 12 flights
Option 2Routing within Options 2 (or Option 1)2 flights
Option 3Routing within Options 3 (or Option 1)4 flights
Option 4Routing within Options 4 (or Options 1, 2 or 3)4 flights
Option 5ARouting within Options A (or Option 1 or 2)2 flights
Option 5BAny of the above (OR) routing originating/terminating from North America, South America, Australia or New Zealand via Dubai to the Network4 flights

Denied Boarding Options FAQs

Frequently asked questions

  • You’ll receive your voucher at the Emirates Airport Services office, as soon as it is established that you’re not able to make it on to the flight.

  • You can book your ticket (on valid routes, as per the denied boarding options redemption zonal table) through our Contact Centres or ticket offices between 7 to 365 days after your voucher was issued.

    The ticket will be valid for one year from the date the ticket is issued.

  • No. The voucher can only be redeemed for one return ticket and must be used in one booking.

  • Yes. You can change the date or the route (within the applicable zone) only for completely unutilized tickets, at no additional charge, as long as it’s within the ticket’s one year validity.

  • Denied boarding compensation tickets cannot be redeemed if the voucher was lost and / or misplaced.

If you still have questions about using your voucher, visit the Denied Boarding Options Voucher FAQs page​​​​​​​ or read all FAQs.